Job summary The Emergency Department is looking to recruit X1 full time position within the patient flow and capacity co-ordinator team. This job will cover a 24 hour, 365 day service with shifts combined of days, twilight and night shifts. Main duties of the job The role of the Patient Flow and Capacity Co-ordinator is to monitor and facilitate patient flow to support the ED Team in achieving National Patient Safety Initiatives within the ED. Act as a point of contact within the ED Team to provide real time informationto ensure that patients are seen, treated, discharged or admitted within 4 hours of arrival. Practice effective breach avoidance by monitoring the ED Tracking board and identifying barriers to flow and escalating appropriately to the Flow Nurse/Nurse in Charge. Code breaches as they occur in real time to ensure accurate information is recorded to enable timely collation of data as required for National reporting of breaches. Patient flow within the organisation is pivotal to the quality of patient care to enable the ED Team to provide a positive, safe, patient experience with no delays. Primarily these tasks include: Develop good working relationships to enable effective communication Have an overview at all times of the position in the Emergency Department Ensure that all patients are being actively managed with an appropriate plan Utilise escalation triggers and liaise with the Flow Nurse/Nurse in Charge Provide regular SITREP updates to the Clinical Site Team Monitoring WMAS ambulance handovers and ensuring the department meet the 1 hour KPI target for ambulance offload. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Date posted 20 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 253-0325-6667158 Job locations Emergency Department - Russell's Hall Hospital Pensnett Road Dudley DY1 2HQ Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Person Specification Qualifications Essential GCSE pass in English Language (Minimum Grade C / Level 4-9) or equivalent GCSE pass in Maths (Minimum Grade C / Level 4-9) or equivalent Experience Essential Previous administrative and clerical experience Experience of close liaison with members of multidisciplinary team Desirable Previous experience of working with an acute emergency department Previous relevant experience in a similar role Skills Essential Excellent communication skills Good organisational skills Excellent customer service skills Understanding of confidentiality Computer Literate Ability to work as part of team Confident telephone manner Able to relate to the general public calmly and in a professional manner Able to deal with a steady flow of work and sudden episodes of influx of work Able to withstand a high level of pressure Flexibility in working hours Person Specification Qualifications Essential GCSE pass in English Language (Minimum Grade C / Level 4-9) or equivalent GCSE pass in Maths (Minimum Grade C / Level 4-9) or equivalent Experience Essential Previous administrative and clerical experience Experience of close liaison with members of multidisciplinary team Desirable Previous experience of working with an acute emergency department Previous relevant experience in a similar role Skills Essential Excellent communication skills Good organisational skills Excellent customer service skills Understanding of confidentiality Computer Literate Ability to work as part of team Confident telephone manner Able to relate to the general public calmly and in a professional manner Able to deal with a steady flow of work and sudden episodes of influx of work Able to withstand a high level of pressure Flexibility in working hours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Dudley Group NHS Foundation Trust Address Emergency Department - Russell's Hall Hospital Pensnett Road Dudley DY1 2HQ Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)