Job Requisition ID #
24WD78211
Position overview
Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.
If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts across EMEA.
You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards consistent engagement.
This role is hybrid - you can use our office spaces but are not forced to come in a specific amount of days per week. You might be required to attend an office-based meeting or workshop.
For larger Accounts, some travel is required to visit and engage with our Customers.
Responsibilities
1. Deliver technically guided presentations and lead discovery calls to uncover customer needs
2. Developing packaged service offerings to increase customer success and new product adoption
3. Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans
4. Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans
5. Technical assistance and recommendations for Enterprise Customers based on data analytics
6. Taking a problem management approach, find opportunities for improvement initiatives
7. You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise
8. Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes
9. You will report to a TAS Manager within the EMEA TAS Team
Minimum Qualifications
10. Bachelor's degree in Civil Engineering, or equivalent experience
11. 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience
12. Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks
13. Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit
14. Demonstrated Design experience in civil engineering projects
15. Interested in keeping up with industry trends and processes in a cutting-edge environment
16. Demonstrated ability to build and maintain strong relationships with enterprise customers
17. Ability to convey complex technical details coherently to a live or virtual audience
18. Demonstrated interest to learn new skills and technologies
19. Fluency in English and other additional European language
20. Team player who enjoys supporting and working with other members of a shared responsibility team
21. You don't wait for work to present itself
Preferred Qualifications
22. Technical consulting experience and/or technical project delivery experience with large, demanding customers
23. Experience with Revit & ACC is very beneficial
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About Autodesk
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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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