Sales Applications Engineer
Are you an energetic, proactive, customer-oriented engineer? Do you thrive in a dynamic work environment and have a keen eye for detail? If so, we would like to meet you!
In this position, you will be part of our Industrial Refrigeration department, where we work with our SABROE product portfolio. The SABROE Products UK&I organisation is part of Johnson Controls’ "Global Products Industrial Refrigeration Indirect Sales Channel."
The SABROE Products UK&I team supplies innovative products and solutions to a wide customer base across all industrial segments, primarily in the industrial refrigeration sector. Our team supports and promotes the SABROE brand and meets the needs of our customers in the United Kingdom and Ireland.
What you will do
* As a Sales Applications Engineer in our local SABROE Products UK&I organisation, based in Walsall, West Midlands, you will play a crucial role in supporting our growth ambitions and objectives in the coming years.
* Work seamlessly with the existing sales team, aftermarket sales team, and product support team, both in the UK and in Denmark.
* Handle customer enquiries through the design, quotation, and order fulfilment stages, as well as provide technical and warranty support.
* Represent Johnson Controls with a focus on delivering excellent performance and integrity.
What We Offer
* Competitive salary
* 25 days holidays and sick pay
* Work from home 1 day per week
* Comprehensive benefits package including 7% match pension, free life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative ethos & career development through various career ladders
* Dedication to safety through our Zero Harm policy
* Access to business resource groups and training on things we value
How you’re going to do it
* Ensure that customer enquiries are handled quickly, efficiently, and accurately.
* Prepare and submit accurate customer quotations, using internal equipment selection software and other tools to develop optimised solutions.
* Progress customer orders with the factory, maintaining the agreed delivery schedule and budget.
* Fulfill all order processes from order acknowledgment to delivery.
* Support the business in meeting secured orders, revenue, gross margin, and EBIT commitments, compiling accurate cost analysis within prescribed margins.
* Ensure financial reporting obligations are met on time, driving accountability and delivering accurate data.
* Keep the sales manager informed of your efforts through regular communication and reporting in our CRM tools.
* Provide technical and product support to customers, staying updated on technical and new product information.
* Establish collaborative relationships across and beyond your area of responsibility to maximise business performance.
* Act with honesty and integrity, adhering to the highest ethical standards and compliance with all legal regulations.
* Stay informed about market developments within the refrigeration and heat pump sector.
What we are looking for
* Relevant work experience or education in engineering.
* An enterprising and driven attitude.
* A high degree of independence.
* Commercial sense and a customer-oriented mindset.
* Excellent communication and interpersonal skills.
* A keen eye for detail.
* A desire for continuous development.
Preferred
* Experience in the refrigeration sector.
* Technical insight and affinity with the refrigeration industry.
* A desire to progress into a front-line sales role.
What we offer
An exciting and varied full-time role in a professional organisation where quality and customer focus are paramount. You will work within a small, supportive team in a large organisation. The company is dynamic, offering space for your input and ideas. We offer competitive primary and secondary employment benefits, as well as ample opportunities for your personal development.
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