The Role
Working in our Cocktail Bar with enviable views overlooking the beautiful gardens. The Bar is open throughout the day offering a relaxing environment for guests to enjoy, coffee, drinks, afternoon tea, aperitifs & digestivs.
To ensure service is available to guests throughout the day there are a variety of shifts over a five-day week, 45 hours per week.
Main Duties Include;
1. Ensuring the Bar is stocked ready for each service period.
2. Ensuring the Bar and Lounge are well presented ready for guests arrival.
3. Ensuring all the pre-preparation for service is completed.
4. Meeting and greeting guests entering the bar.
5. Establishing guest needs and order taking
6. Preparing both alcoholic and non-alcoholic beverages including cocktails
7. Tray service of drinks across the service areas
8. Service of light lunches, afternoon tea and snacks in the bar lounge
9. Liaising with the Estate Grill & Tudor Pass in relation to guests who are taking pre dinner drinks and awaiting their restaurant reservation.
10. Taking payment for all food and beverage served or arranging for charging to resident guests accounts.
11. Adhering to the Mystery Guest Standards for the Bar
12. Ensuring effective clear down of work area at the end of the shift
13. Making sure you balance your till and guest charges.
14. Ensuring the guest areas are left in a presentable state at the end of your shift.
Requirements;
15. 5 days per week, flexible shifts covering a variety of early and late shifts totalling 45 hrs per week. 9.30am with the late shift starting between 1pm and 3pm depending on finish time of any events/weddings.
16. Smart appearance, excellent communication skills with a passion for guest service.
17. Experience within a quality food/beverage service hotel/restaurant is required
The Benefits
18. An additional end of financial year service charge bonus is also paid.
19. Accommodation available if required for those relocating.
20. 4 weeks holiday rising to 5 with service
21. 8 Bank holidays
22. Free car parking
23. Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday