I have an exciting opportunity for an IT Infrastructure Analyst to join a pharmaceutical company based in the Berkshire area.
The ideal candidate will have at least 3 years experience supporting IT systems/Datacentres with strong knowledge of Windows technologies and networking.
The position is to provide level 1 and 2 technical support for hardware, software and network-related issues.
Key Support Areas
1. End-User Support
2. Hardware and Software troubleshooting
3. Device management
4. System Monitoring and maintenance
5. Process Improvement and Mentorship
Key Skills and Competencies:
1. Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
2. Familiarity with basic networking concepts, including Wi-Fi and VPN troubleshooting
3. Experience with device management tools like SCCM & Intune
4. Excellent communication skills and the ability to explain technical issues to non-technical users
5. Desirable to have experience with Cloud Infrastructure
6. Proven ability to support a Hyper-V environment
7. Understanding of PAM and DLP technologies.
Seniority level
Associate
Employment type
Full-time
Job function
Analyst
Industries
IT Services and IT Consulting and Pharmaceutical Manufacturing
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