Operations Services department provides processing support for the front line business units handling trade finance, loan and cash management products. The department also includes the Operations Resilience and Operation Control teams which are responsible for overseeing the Bank's resilience programme and managing user rights for certain systems. As a Junior Assistant Mortgage Administration, you will be responsible for administering the delivery of loan processing and security document maintenance functions in respect of retail mortgage. You will provide good operational support and services to Personal Banking department, Risk Management department, Banking department and sub-branches. This is a full time permanent position. Key responsibilities Monitor and follow up with customers for overdue mortgage payments, ground rent and management fees whilst recording the correct performing status of loans Monitor the daily retail mortgage payment report to process interest adjustment when required Process drawdown, collateral and repayment information in relevant system for retail mortgage business Reconcile overdue interest and make adjustment for retail mortgage Review legal and loan documents and approvals before drawdown for retail mortgage Send repayment notice to customer in a timely manner Take and release title deeds and other securities and maintain the safe keeping of security documents Analyse facility limit and resolve issues with branches prior to drawdown Check security documents and register them in a timely manner; maintain the customers’ files in good order Ensure operations risks are minimised in relation to daily transactions Investigate and respond to customer queries in relation to retail mortgage Prepare an annual and interim mortgage statement Requirements Degree educated in Business, Finance, Accounting or other equivalent Proven track record in similar business stream Good experience of retail mortgage products and processing Good knowledge of regulatory requirements for retail mortgage Excellent mathematical skills Commercial awareness Proficient in Microsoft Office particularly in the use of MS Excel Team player with ability to work independently Excellent English and Mandarin communication skills