We are looking for an experienced highly motivated administrator to join the Community Eating Disorder Service. The team is based in Exeter but covers the Devon footprint (excluding Plymouth).
The team has seen expansion in terms of caseload, complexity, and service demands over the past couple of years. We now provide physical health monitoring alongside therapeutic interventions.
We are looking for someone to lead our admin team in meeting the ever-changing demands and targets that the team is under. We need someone who is confident in setting up and developing new systems and processes and line managing staff.
You must have the ability to interpret and report on data such as caseload flow, capacity, waiting list targets, and key performance indicators.
Main duties of the job
* Set up and develop patient appointment systems
* Arrange and coordinate team meetings and professional meetings
* Monthly reporting on targets and key performance indicators
* Line management and supervision of other admin staff
* Producing complex and sensitive reports for the service manager
* Coordination of staff diaries and appointments
* Preparing and minuting team meetings
About us
We provide mental health, learning disability, and neurodiversity services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high-quality services that are safe and focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families, and carers in everything we do.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving the lives of others, giving respect, dignity, and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, and being open to new ideas.
We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time and flexible working applications will be considered and supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity, or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Person Specification
Qualifications
* Business or professional qualification to degree level or equivalent knowledge and experience (e.g., managerial knowledge, project monitoring, supervisory, workload management, acquired through a degree or equivalent training and substantial experience)
Experience
* Substantial recent experience (within the past 5 years) of working with senior managers
* Experience in a similar role
* Excellent knowledge of all software applications, particularly use of Word, Excel, and PowerPoint
* Experience of using electronic patient record systems
* Experience of information management
* Experience working as part of a team
* Experience of managing staff
* Experience of working in the NHS
* Understanding of mental health issues and health service terminology
Skills & Abilities
* Excellent interpersonal skills
* Able to communicate with people at all levels
* Effective verbal and written communication skills for conveying complex information
* Maintain a high level of confidentiality at all times
* Ability to deal with sensitive and contentious information
* Experience in dealing with people in distress in a calm and confident manner
* Willingness to embrace new ways of working and changes
* Ability to recognise when other communication methods may be needed
* Ability to prioritise own work and conflicting demands and work flexibly
* Ability to problem solve
* Ability to work accurately and with attention to detail
* Ability to interpret information
* Ability to analyse complex data to produce succinct information appropriate to the audience
* Ability to work without daily supervision and be accountable for own actions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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