This role sits within our Concessions division, catering for customers at visitor attractions. By continuously developing and keeping ahead of the competition through innovative catering and hospitality offers, our concessions sites aim to make every customer experience memorable. Away from the standard nine to five, these sites offer flexibility and opportunity for hospitality career growth.
The General Manager is responsible for ensuring operational excellence across a visitor attraction, encompassing the gardens, café, retail shop, and events held in the function rooms. Reporting directly to the Operations Manager, they will oversee operational budgets, retail performance, and overall site operations to drive profitability and ensure contract growth and retention.
This role requires strong leadership in daily operational planning and execution, providing best practices and guidance to onsite teams. The General Manager will align all activities with business objectives and company standards to maximize performance and achieve set targets while fostering a committed and engaged team.
What you’ll be doing…..
* Inspire and Lead: Motivate and guide a diverse team to deliver outstanding customer experiences. Foster a culture of achievement, teamwork, and continuous improvement.
* Drive Growth: Manage budgets, improve retail performance, and enhance hospitality services to boost revenue and ensure contract retention.
* Champion Excellence: Ensure compliance with safety regulations and environmental policies, while developing creative food service solutions that wow visitors.
* Build Strong Relationships: Act as the go-to liaison between Kirkleatham Walled Gardens' Events team and Elior UK, ensuring seamless collaboration and memorable experiences.
What can you bring?
* Proven Leadership: Inspire and motivate teams with empathy and clarity.
* Commercial Drive: Use strategic thinking and innovative ideas to deliver results.
* Exceptional Communication: Build trust with clients, teams, and customers alike.
Our way of saying thank you...
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
* FREE On-Site Lunches:Savour delicious and healthy meals, on us, every day at work
* Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
* Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
* Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
* Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
* Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
* Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
* Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
* Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it's great to work for us...
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
* Workplaces & Office Space
* Sporting Venues & Stadium
* Attraction & Heritage Sites
* Public Sector & Defence
* Health, Care & Hospitals
* Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
That's why 87% of colleagues tell us how proud they are to work for us!
Elior Celebrates Equality
At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.
Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!
By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.
If you need any support or adjustments during the application process, just let us know. We're happy to help.