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Direct message the job poster from Maddox Noel Estate & Letting Agents
About Us:
We are a dynamic startup estate agency, in the heart of Manchester City Centre. Driven by a dedicated Managing Director with over 25 years of hands-on experience in the local property market, we are on a mission to set new standards in the property industry. Our innovative model is centered on exceptional service and customer feedback. With our expertise and commitment to excellence, we strive to deliver the best possible experience for our clients.
What we are looking for
* Previous experience within residential property management
* Career driven self starter with desire to take on additional responsibility as the business grows
* Strong communicator with a passion for delivering outstanding customer service.
The Role
In brief the role involves managing the day-to-day operations of rental properties within our portfolio. The role includes arranging repairs and maintenance, conducting regular property inspections, and handling tenant complaints and issues.
Responsibilities:
* Property Maintenance: Arrange repairs and maintenance in line with company standards and timescales.
* Tenant Relations: Ensure and maintain positive relationships with tenants, encouraging feedback throughout the marketing and tenancy period.
* Landlord Liaison: Act as a point of contact for landlords within your portfolio, providing regular updates, managing financial aspects, and ensuring a thorough understanding of compliance responsibilities.
* Financial Management: Monitor income and expenses, ensuring funds are on account before instructing works.
* Property Inspections: Undertake Move in and Check out Inventories, and regularly inspect properties for proactive and reactive maintenance requirements.
* Cross-Selling: Upselling of partner services, such as financial services, utility and insurance.
* Record keeping: Maintain records of income, expenses, signed leases, complaints, and maintenance.
* Compliance: Ensuring properties meet safety and legal standards, staying updated with housing laws, and managing deposit registrations and returns.
Qualifications
* Strong communication and interpersonal skills
* Knowledge of property management laws and regulations
* Organisational and time management skills
* Experience in customer service or real estate
* Ability to multitask and work well under pressure
* Proficiency in property management software
* Problem-solving and decision-making abilities
* Previous experience as a Property Manager
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
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