Job Description
Customer Success Manager – SaaS
Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.
About the company
* Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
* Recently received significant investment, driving product innovation and team growth
* Known for a supportive culture where employees stay and progress in their careers
* Opportunity to be part of a company making waves in its industry
The role:
This Customer Success Manager will be responsible for…
* Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
* Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
* Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
* Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.
About you:
* Proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment
* Track record of retaining high value clients, successfully taking them through the renewal process
* Excellent written and verbal communication skills
Package:
* Base salary to £45,000 + great benefits
* Flexible working
* 25 days holiday
* Competitive pension
* Free beverages with an on-site restaurant
Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.
Arius Ltd is acting as an employment agency in relation to this vacancy.