Technical Reinsurance Manager Cheltenham£38,000-£50,000 DOEI am partnering a global organisation in their search for a Technical Manager to join their team central Cheltenham. Our client offers an excellent working environment, the office is spacious and modern, and a relaxed and happy working atmosphere is always promoted. You will be accountable for service delivery across team continually reviewing technical processes and implementing improvements where necessary. Co-ordinate work activities with other teams with a focus on providing an effective processing service to internal and external customers. Act as a senior technical escalation point within the CST office and as first line manager and primary contact for Apprentices, Technicians and Account Handlers.About you:Prior experience in a senior/managerial role within commercial/London Market insurance is essentialCert CII qualified is preferableAwareness of IBA and broking processesExperience working closely with the London MarketTechnical, system and communication knowledge required to operate at an Expert Technician levelAptitude and appetite for people managementCommit to be in the office at least 3 days per weekExcellent interpersonal and communication skills, both written and verbalStrong attention to detail and a high level of accuracyResponsibilities:Managing own technical case load, working at Expert Technician level or higherProduce and analyse regular and timely management informationSet objectives and priorities within team, agreed with Operations Manager, ensuring they are aligned with the business goalsMaintain effective working relationship with management of other functions in Cheltenham to ensure aligned communication and cultureBuild and maintain strong and effective relationships with key internal and external stakeholders, ensuring business trust in CSTHelp to drive implementation of initiatives to improve CST service, and offering, to help enable business growthDebate and agree, with management team, process improvement projects and technical training requirements identified by Technical ForumWork with Operations Manager to obtain data and supporting information to make cases for change projects with Head of Client ServicesConduct regular 1:1 meetings and quarterly meetings with team members and deal with issues to facilitate and improve performanceBenefits25 days holiday + bank Holidays6% pension contributionWellbeing support and long service sabbaticalDiscounted gym membershipIncome protectionLife and health insuranceFantastic, modern offices!Hybrid working available (2 days WFH)Interested? Send your most up-to-date CV to Ellie at i2i recruitment today!Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.