Just Gourmet Foods is a leading Italian food wholesale business, specialising in importing and distributing premium Italian products across the UK. We are passionate about delivering high-quality products to our customers and are looking for a dedicated Customer Service Co-Coordinator to join our growing team. Role Overview: As a Customer Service Co-Coordinator, you will play a vital role in managing customer orders, coordinating logistics, and supporting the commercial and operational teams. This role requires strong customer service, organisation, and administration skills to ensure the smooth running of day-to-day activities. You will be the first point of contact for customers, managing orders, assisting with stock coordination, and working closely with suppliers, logistics partners, and internal teams to ensure a seamless supply chain and customer experience. Key Responsibilities: Customer Service & Sales Support Act as the first point of contact for customer inquiries, providing outstanding service via phone and email. Process customer orders accurately and efficiently, ensuring timely delivery and client satisfaction. Assist with telesales, upselling products, and maintaining strong relationships with customers. Work closely with the sales team to support business growth and customer engagement. Logistics & Operations Coordination Manage transport and customs for incoming and outgoing shipments. Work closely with third-party logistics providers to coordinate customer deliveries. Ensure all deliveries are booked and processed correctly, maintaining smooth warehouse operations. Assist with warehouse team coordination to ensure accurate order picking, packing, and dispatch. Office Administration & Business Support Maintain accurate company and customer data, ensuring GDPR compliance. Manage office systems, IT coordination, and general administration tasks. Qualifications & Skills: Proven experience in customer service, sales administration, logistics, or a similar role. Strong communication and interpersonal skills, with an excellent telephone manner. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and familiarity with CRM and inventory management systems. A proactive and problem-solving mindset with strong organisational skills. Fluency in English is essential; knowledge of Italian would be beneficial. Previous experience in the food industry or wholesale distribution is a plus. What We Offer: Competitive salary ranging from £25,000 to £28,000 per annum. A collaborative and supportive work environment. Opportunities for professional growth and development. Staff discounts on premium Italian food products. Company pension and other employee benefits. How to Apply: If you're passionate about customer service, logistics, and premium Italian food, we'd love to hear from you Please send your CV and a cover letter outlining why you're the perfect fit for this role. Join us at Just Gourmet Foods, where your skills and passion can make a real difference