We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water is recruiting a Demand Reduction Engagement Lead to help meet its ambitious AMP8 water-saving targets. This new role is essential in supporting both household and business customers to reduce water use through large-scale engagement, innovative strategies, and direct community interaction.
This position marks a significant shift in how Portsmouth Water approaches water efficiency and community outreach. By moving beyond one-on-one conversations, the role will ensure the company’s key messages reach thousands of people, using field-based initiatives, partnerships, and events to drive real, measurable reductions in water consumption.
What will you be doing?
Key Responsibilities
Engage with customers, communities, businesses and stakeholders to embed demand reduction initiatives across Portsmouth Water’s service area.
Deliver water efficiency engagement through events, workshops, and targeted outreach campaigns to promote sustainable water use.
Identify and build partnerships with local authorities, housing associations, community organisations, education sector, businesses, and charities to scale up demand reduction efforts.
Support customers directly by conducting water usage assessments, identifying conservation opportunities, and providing practical advice.
Coordinate with internal teams to enhance water usage data collection, track customer insights, and improve performance reporting.
Promote and support the adoption of water-saving technologies, including smart metering, leak detection, and behavioural change initiatives.
Develop and deliver educational materials on water efficiency for customers, businesses, and community partners.
Monitor the effectiveness of demand reduction initiatives, ensuring measurable impact through performance tracking and KPI reporting.
Educate and support customers on how to interpret and act on their smart meter data to drive water efficiency.
Support regulatory compliance by aligning Portsmouth Water’s water efficiency programmes with national and industry standards.
Work closely with the Customer Scrutiny Panel (CSP) to ensure stakeholder & community feedback is considered in demand reduction initiatives.
Provide regular reports and insights to senior management on the progress of demand reduction efforts.
Skills, Qualifications & Competencies
Strong interpersonal and relationship-building skills, with the ability to engage effectively with a wide range of stakeholders, including businesses, community groups, and local authorities.
Excellent communication skills, both written and verbal, with the ability to deliver impactful presentations, workshops, and engagement activities.
Strong problem-solving skills, with the ability to identify barriers to water efficiency and implement innovative solutions.
Ability to work independently in a field-based role, managing multiple priorities and projects.
Strong analytical skills, with the ability to interpret water consumption data and develop targeted interventions.
Experience in community engagement, outreach, or partnership management, preferably within a sustainability or environmental setting.
Ability to influence behaviour change through customer engagement, education, and awareness campaigns. Ability to work collaboratively across departments, ensuring smart metering, water efficiency, and demand reduction efforts are well-integrated.
Demonstrated experience in community engagement, sustainability, water efficiency, or a related field, ideally in a customer facing or advisory role.
Proven ability to develop and manage strategic partnerships with businesses (NHH), local authorities, and community organisations.
Experience in delivering outreach and engagement activities, such as public events, workshops, and training sessions.
Strong analytical skills with experience in data collection, reporting, and performance tracking, particularly in demand reduction or sustainability projects.
We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want.
We support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.
Due to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 4 weeks of receiving your application.