Main area: Digital Services
Grade: NHS AfC: Band 6
Contract: Permanent
Hours: Full time - Mon - Friday and On Call Service
Job ref: 297-6608583
Employer: Gateshead Health NHS Foundation Trust
Employer type: NHS
Site: Queen Elizabeth Hospital
Town: Gateshead
Salary: £35,392 - £42,618 Band 6
Salary period: Yearly
Closing: 20/11/2024 08:00
Network and Telecoms Support Engineer
NHS AfC: Band 6
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM: All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE: It is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
To support and assist in designing, implementing, and maintaining the hospital's IT infrastructure, ensuring reliable and secure network operations. This role involves troubleshooting network issues, managing servers, safeguarding patient data through robust security protocols, and supporting the integration of new technologies. The Network Engineer plays a critical role in maintaining the efficiency of clinical and administrative systems, directly impacting patient care by ensuring that essential IT services are always available and functioning optimally.
Main duties of the job
The main duties for this position include maintaining and optimising the hospital's network and communication systems. Main duties include troubleshooting network and telecom issues, configuring and managing routers, switches, and servers, ensuring secure and reliable data transmission, and supporting VoIP and telecommunication systems. The role also involves monitoring network performance, implementing upgrades, and ensuring compliance with NHS data security standards to support seamless clinical and administrative operations.
Detailed job description and main responsibilities
To develop, maintain and deliver an EMIS/Medicus systems programme including systems development, upgrade roadmaps and training programmes. Sharing system management standards, guidance, best practice and other related legislation.
Ensure the organisation successfully manages the risks associated with systems and the data held and processed by these through Trust wide standards and compliance with those standards.
Take a lead in the implementation of EMIS/Medicus and other clinical systems across the Trust.
Provide expert advice and guidance to managers, health professionals and other relevant members of staff on capability and effective use of Clinical Systems.
Liaise with all levels of staff across the organisation, service users, and external stakeholders to coordinate, investigate, respond to and deal with system developments, upgrades and faults.
The post holder will act as the Senior EMIS/Medicus Systems Lead responsible for receiving alerts when Centrally managed systems have severity one faults, using own judgement following investigations, provide recommendations for the most appropriate actions to be taken, and instigate the appropriate escalation plan.
Leads reviews and advises on systems faults and business process issues providing root cause analysis and recommendations for improvement both internally and to external suppliers.
Working with the Clinical Systems Manager, implement strategies and plans to promote and develop good practices within the organisation for the management and development of Trust systems.
Lead on all ongoing EMIS/Medicus project work, manage workloads and resource allocation.
Provide project management and business analysis skills to assist in the implementation of IT systems, ensuring effective management and minimised risk in the Trust’s systems migration plans.
Assist in the development, management and coordination of robust system upgrade programmes within the organisation ensuring all change controls and business continuity plans are reviewed on a regular basis.
Develop and deliver flexible interactive training programmes on a regular basis to incorporate new members of staff and refresher training for existing staff in effective system use, data quality and data standards subjects working with services to ensure all staff are accommodated.
Ensure that training material is updated, if required, following the investigation of breaches against Trust Policies and legislation.
Ensure business continuity plans are tested with the services and where necessary updated to reflect changes.
Negotiate with users any adhoc training requirements which may be identified by following investigations of breaches.
Provide expert advice on Clinical System strategies and complex system issues which may impact on Patient safety processes, Information Security, and Information reporting within the Trust.
Implements national/local standards/definitions/policies in own and other areas proposing changes to working practices as a result of updated definitions etc.
Develops, implements and adapts information systems within own area to enable provision of regular reports and communications on Clinical Systems matters.
Develops, implements and adapts information systems to record and manage System issues and faults ensuring Service Level agreements are being managed with the supplier.
Working with the Clinical Systems Manager, develop and implement a robust and effective audit cycle, providing comprehensive reports of findings, detailing recommendations, and action plans to the Digital Assurance Group for the monitoring of information security, integrity and data quality against agreed policies by undertaking inspections and audits of systems within the organisation.
Person specification
Experience
* Expert working knowledge of EMIS and other Clinical Information Systems.
* Must have sound experience of staff supervision/line management.
Education
* Educated to degree level or equivalent experience.
* Able to demonstrate recent interest in own personal development.
* PRINCE2/Agile Project Management Qualification.
Skills
* Excellent communication, interpersonal, organisational and presentation skills.
* Ability to design and develop highly complex system specifications.
* Capable of developing strategies and policies in line with legislative changes.
* Excellent decision making and problem-solving skills.
* Able to promote and facilitate change.
Knowledge
* Aware of the current NHS IM&T and modernisation agenda.
* Knowledge of Data Protection, Freedom of Information and other legislation which impacts on information security.
* Knowledge of Information Security and Governance standards.
* Knowledge of risk appraisal and management of risk.
Personal Qualities
* Ability to generate and implement ideas.
* Able to work with limited supervision.
* Self-motivated.
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
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