Community Engagement Specialist The Community Engagement Specialist will play a crucial role in developing a positive and engaging environment across all of our social media channels. This role is responsible for ensuring thorough moderation across comments, messages, and posts. By collaborating with the wider marketing team, the Community Engagement Specialist will help drive engagement through organic and paid campaigns and activities, respond to general enquiries and feedback, and communicate key insights to support continuous growth. Key responsibilities: Work closely with the Social Media Executive and wider Marketing team to moderate all comments, respond to messages, and manage posts across all of our social platforms. Create and nurture a sense of community by encouraging conversation, responding to both positive and negative feedback, and assisting those in need of further information. Collaborate with the Marketing team on social media campaigns or activities that encourage participation, such as Q&A sessions, or themed webinars. Work with the Marketing team to develop strategies for processing and responding to key patient enquiries and communication. Contribute ideas to the broader social media and marketing strategies based on community feedback and trends. Support the social media team on the execution of all paid and organic campaigns. Ensuring that our brand tone, guidelines, and messaging are adhered to across all interactions. Essential skills: Ability to respond promptly and professionally to comments and messages across social media platforms. Strong communication skills, both written and verbal, to interact effectively with patients and various internal teams. Experience working across teams (such as marketing, support teams, and other) to resolve patient queries. Proficient in using social media platforms and tools to monitor comments, interactions, and themes. Strong organisational skills to ensure timely responses across multiple channels. Experience in managing online channels or communities, including moderating content and generating engagement. Passion for providing patient first service by addressing and resolving enquiries and issues in a timely manner. Confident in working within strict regulations, censorship, and legal frameworks. Desirable skills : Knowledge of best practices for growing and nurturing online communities and increasing engagement. Understanding of current social media trends, etiquette and emerging online community management practices. Some familiarity with influencer marketing strategies and trends, and their role in driving community engagement. Basic proficiency in digital content creation, including visual and written content, to support community campaigns. Adaptability and flexibility, in ability to respond to rapidly changing trends and community needs in a fast-paced environment. Perks & Benefits: Competitive salary package Hybrid working model – flexibility to work remotely and in-office 25 days annual leave - increases to 30 days after 1 years service Cycle to work scheme Company pension plan Career growth and professional development opportunities About Montu UK Montu is the UK’s leading cannabis company with operations globally facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical wellness markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level. We take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.