IT Service Delivery Manager (newly created role)
Ideally suited to someone in the Tyrone/Fermanagh region - Office based.
Up to £60K + benefits
Our innovative customer has an exciting opportunity for an IT Service Delivery Manager. They are one of NI’s leading companies and this is an exciting new position.
The Role:
In this role, you will be responsible for overseeing the efficient and effective delivery of IT services provided by outsourced providers. You will also have key operations responsibility for group cyber security, data management, and core infrastructure maintenance.
Main Responsibilities:
* Strong understanding of ITIL principles and frameworks including incident, problem, and change management.
* Proficient in managing service level agreements.
* Proficient in O365 stack.
* Experience with ITSM tools.
* Knowledge of cyber security best practices including data protection, access management, and threat prevention.
* Awareness of relevant regulations such as GDPR, ISO27001.
* Familiarity with disaster recovery planning, testing, and execution, ensuring minimal disruption to the business.
Does this sound like you?
* Experience managing outsourced service providers.
* BSc in Information Technology or equivalent work experience.
* Proficient in Active Directory management.
Desirable criteria:
Some of the following would be advantageous:
* ITIL/ITSM qualification or equivalent work experience.
* Microsoft Servers, SDWAN/LAN administration, firewall, MS Exchange.
* Systems integration experience.
* Lean qualification (Green belt or similar).
* ISO 27001 experience.
* Cyber security certification; CISSP, CISM, CompTIA+.
* ERP/various business systems experience; ERP, BI, T&A.
For further information or to request a copy of the job description please contact Stephen Ingram on 028 90997720. Alternatively, e-mail your CV and any query to Stephen.ingram@exactitresources.com.
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