Location: North-West London - Harrow & NW10 Business Area: Group IT Contract Type: Permanent Working Hours: Monday to Friday 8:30am to 5:00pm Salary: Up to £55k per annum dependent on skill and experience Why join us. We're proud to offer you a career with possibilities. Where you'll be supported to work hard, aim high and bring your best to work, every day. As a valued Infrastructure Support Specialist, we'll support your ambition, reward your resilience, and encourage you to rise to challenges and create a career you can be proud of too. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. About this role. Join Bakkavor as a Infrastructure Support Specialist and play a vital role in keeping our operations running smoothly across five key locations in North-West London (NW10, HA0, HA3). Your expertise will be essential in ensuring that our support services not only meet expectations but also set new standards for efficiency and reliability. What You'll Do: Be the First Line of Defence: You'll be the go-to for tackling incidents and requests, ensuring they're resolved quickly and professionally. If things escalate, you'll be ready to step in or elevate the issue to keep everything on track. Problem-Solving Pro: Dive into problem management by working closely with IT and business teams, offering insights and solutions. Your input will directly influence how we manage and overcome challenges. Data-Driven Impact: Use performance metrics and KPIs to monitor our service channels-human, digital, and self-service-so we're always improving and meeting targets. Key Responsibilities: Deliver second-line support and ensure smooth handovers for unresolved issues. Help shape customer service standards by contributing to research, development, and evaluation. Collect and analyse performance data to ensure we're delivering on our promises. Deliver technical briefings to empower your colleagues and enhance their problem-solving capabilities. Oversee the installation or removal of hardware/software and ensure everything follows quality systems and environmental regulations. With opportunities to supervise less experienced team members, you'll also contribute to the overall success of our network by using cutting-edge diagnostic tools to troubleshoot issues and optimise our IT assets. In this dynamic role, every day brings fresh challenges and chances to make a real difference in how we serve our internal teams and external partners. Ready to step into a role where your skills matter and your input is valued? Join us as an Infrastructure Support Specialist at Bakkavor and become an integral part of our tech-savvy, problem-solving team. About you. We're looking for someone with hands-on experience in a similar role who thrives on building relationships and excels in communication. If you're detail-oriented, organised, and bring a logical, analytical mindset to problem-solving, you'll be a great fit. Your specialist skills in installing and configuring hardware and software, combined with an understanding of the operational environment and the applications we support, will be crucial. The ability to communicate complex IT solutions in a clear and effective way will make you a key player in our team. If you're well-versed in supporting business services and recognize the importance of delivering exceptional customer service, this could be the perfect opportunity to showcase your expertise and grow with us. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (2.5 x salary) Short Term Bonus Scheme 25 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (employee & family cover) Free Carparking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team Find out more and apply. LI-MG1 Bakkavor We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,000 colleagues operate from 44 sites across our three markets supplying a portfolio of over 3,000 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China. Category: Information Technology Location: London, GB, NW10 7SY Date: 27 Sep 2024 Req ID: 20996 ADZN1_UKTJ