*Be you*
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
*Be empowered*
*Be a Transport for Wales graduate*
*Customer Operations Management Graduate*
*Contract type:* 22 months fixed term
*\*\*Note: You must hold the relevant right to work in the UK for the duration of the Future Leaders Graduate Scheme. We are not currently able to provide sponsorship. Please see FAQ's section of our Graduate website for more information and definitions around Right to work in the UK\*\**
*Our Future Leaders Graduate Scheme*
Whether you’re transitioning from education or want to develop your leadership skills, our graduate scheme is an opportunity to accelerate your career.
*What would my responsibilities be?*
You’ll contribute to the development and delivery of our Customer Operations team, showing customer service delivery skills, whilst also maintaining high safety standards expected throughout our network.
*Are there any essential requirements?*
* Business management degree level education or similar with ability to produce
* accurate and concise reports.
* Good understanding of general business management.
* A high focus on customer service excellence and delivery.
* Possess a UK Driving license.
*Welsh language skills*
We welcome people who can speak or write in Welsh, but it’s not essential for this role.
*Next steps*
Think this might be the right opportunity for you? Take a look at the attached job description to learn more or reach out to a member of our Early Talent team for a chat.
*Equal opportunities*
Not sure if you meet every requirement? Research shows that some people including women and those from minority groups, may hesitate to apply unless they feel 100% qualified. If this opportunity interests you and you meet the essential requirement of holding a relevant degree, we encourage you to apply - your unique skills, experience and perspective could be exactly what we're looking for.
We want everyone to feel welcome, included and valued. A diverse team, representing all parts of society, helps us to deliver our best. We’re looking for talented people, no matter what their background.
If you need any reasonable adjustments or additional support during the application or assessment process, just let us know. We’re here to support you every step of the way.
*Bod yn chi eich hun*
*Bod yn rymus*
*Bod yn un o raddedigion Trafnidiaeth Cymru*
*Graddedig Rheoli Gweithrediadau Cwsmeriaid*
*Math o gontract:* Cyfnod penodol o 22 mis
*\*\*Noder: Rhaid bod gennych hawl i weithio yn y DU drwy gydol Cynllun Graddedigion Arweinwyr y Dyfodol. Ar hyn o bryd, ni allwn ddarparu nawdd. Darllenwch y Cwestiynau Cyffredin ar ein gwefan i wybod mwy ac i gael diffiniadau ynghylch Hawl i weithio yn y DU\*\**
*Ein Cynllun Arweinwyr y Dyfodol i Raddedigion*
P’un a ydych chi’n pontio o fyd addysg neu eisiau datblygu eich sgiliau arwain, mae ein cynllun i raddedigion yn gyfle i gyflymu eich gyrfa.
*Beth fyddai fy nghyfrifoldebau?*
Byddwch yn cyfrannu at ddatblygu a chyflawni tasgau ein tîm Gweithrediadau Cwsmeriaid,
yn dangos sgiliau darparu gwasanaeth i gwsmeriaid, gan hefyd gynnal y safonau diogelwch uchel a ddisgwylir drwy ein rhwydwaith cyfan.
*A oes unrhyw ofynion hanfodol?*
* Addysg ar lefel gradd mewn rheoli busnes neu debyg gyda’r gallu i baratoi adroddiadau cywir a chryno.
* Dealltwriaeth dda o reoli busnes yn gyffredinol.
* Ffocws uchel ar ragoriaeth a darpariaeth mewn gwasanaethau cwsmeriaid.
* Meddu ar Drwydded Yrru’r DU.
*Sgiliau iaith Gymraeg*
Rydyn ni’n croesawu pobl sy’n gallu siarad neu ysgrifennu yn Gymraeg, ond nid yw’n hanfodol ar gyfer y swydd hon.
*Y camau nesaf*
Ai dyma’r cyfle iawn i chi? Cymerwch gip ar y disgrifiad swydd sydd wedi’i atodi i ddysgu mwy neu cysylltwch ag aelod o’n tîm Doniau Cynnar i gael sgwrs.
*Cyfle cyfartal*
Ddim yn siŵr a ydych chi’n bodloni pob gofyniad? Mae ymchwil yn dangos y gallai rhai pobl, gan gynnwys menywod a’r rheini o grwpiau lleiafrifol, oedi cyn ymgeisio oni bai eu bod yn teimlo’n gwbl gymwys. Os yw’r cyfle hwn o ddiddordeb i chi a’ch bod yn bodloni'r gofyniad hanfodol o gael gradd berthnasol, rydyn ni’n eich annog i wneud cais - gallai eich sgiliau, eich profiad a’ch safbwynt unigryw chi fod yn berffaith i ni.
Rydyn ni am i bawb deimlo eu bod yn cael eu croesawu, eu cynnwys a’u gwerthfawrogi. Mae tîm amrywiol, sy’n cynrychioli pob rhan o gymdeithas, yn ein helpu i gyflawni ein gorau. Rydyn ni’n chwilio am bobl dalentog, waeth beth fo’u cefndir.
Os oes angen unrhyw addasiadau rhesymol neu gymorth ychwanegol arnoch chi yn ystod y broses ymgeisio neu asesu, rhowch wybod i ni. Rydyn ni yma i’ch cefnogi chi ar bob cam.
Job Types: Full-time, Fixed term contract, Graduate
Contract length: 22 months
Pay: From £27,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Employee mentoring programme
* Free flu jabs
* Free or subsidised travel
* Health & wellbeing programme
* Sick pay
* Store discount
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work Location: In person
Reference ID: REC01143