JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Ambassador Lead
Corporate Account - EMEA - UK Milton Keynes
What this job involves:
The Workplace Ambassador Lead is responsible for delivering a memorable colleague experience every day through face-to-face engagement, proactive communication and exceptional customer service.
The Workplace Ambassadors are an essential part of the OurWorkplace team and are point of contact for OurWorkplace services and related matters. The role of the workplace ambassador is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.
The Workplace Ambassador Lead owns service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors. ensuring a seamless consistent level of service is provided at every user touchpoint.
What your day-to-day will look like:
Customer Service & Communications
1. Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
2. Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent
3. Maintain open communication with all visitors and colleagues on the floor including regular updates and follow ups
4. Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
5. Adaptable, open to change and passionate about innovation - a growth mindset.
6. Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
7. Foster positive experiences that drive colleague engagement and improve the workplace service and experience
8. Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
9. Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
10. Receive and respond to all requests (verbal, email) or issues within one day of receipt.
11. Prioritise and communicate any urgent requests across the workplace team ensuring a quick and efficient reaction and resolution
12. Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones
13. Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
14. Aim to bring the voice of our customers and clients into the workplace
15. Enhance the sense of community between our colleagues by living our values and driving our culture.
16. Always consider our service view from customers eyes
17. Adhoc duties as required.
Workplace Management
18. Manage any and all inquiries and issues tactfully and confidently
19. Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
20. Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
21. Checking and audit of all workspaces, meeting rooms and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
22. Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
23. Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
24. Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
25. Consolidate all workplace related issues and identify areas for quick improvement
26. Optimise operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
27. Support with tours of the floors explaining the facilities available
28. Assist individuals in finding a workspace when required and use of desk/locker booking technology
29. Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the day.
Administrative Duties
30. Auditing and tracking of ongoing issues and concerns
31. Proactive and reactive assignment to workplace requests and concerns
32. Internal meeting room booking and assistance
33. Report creation of reoccurring issues or concerns for resolution
34. Administer workplace policies (clean desk, appropriate use of space, etc.)
35. Additional duties as assigned by Experience Services Lead.
Hours of Operation
36. Role is required for 40 hours per week
37. Main business hours are 8am-6pm Monday through Friday
38. Standard shifts will range between 7am-7pm
39. Business coverage requirements may change
40. Overtime or extra shifts are dependent upon business levels
Required Skills and Experience:
41. 2 – 4 years prior experience in hospitality, tourism, events operations property management, or related profession
42. Experience in a corporate environment is preferred, but not essential.
43. Confident, friendly & engaging
44. Reliable and discrete
45. Flexible and adaptable in their approach
46. Proactive and approachable
47. Infectious personality and positive mindset
48. Engaging and professional appearance
49. Customer focused mentality with a passion for hospitality
50. Excellent verbal and written communication skills, ability to communicate professionally at all levels
51. Strong interpersonal skills and highly collaborative
52. Meticulous with strong organizational and time management skills
53. Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) Customer focused mentality with a passion for hospitality
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Location:
On-site –Buckinghamshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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