Job summary Fownhope Medical Centre has an exciting opportunity for a Dispenser to work at our friendly rural surgery (negotiable up to 37.5 hours a week). Applications are welcomed from people with an NVQ2 Dispensing qualification, or who are un-qualified but have a desire to work within a busy dispensary. In this case support towards qualification will be provided after satisfactory completion of a probationary period. Experience in customer service, particularly in the health sector is desirable. Main duties of the job The purpose of the role is to assist in the smooth running of the dispensary and to dispense medications as requested by the senior dispenser. Main duties include: Serving patients at the hatch and by telephone Stock management for medication and consumables Counting and checking prescriptions for submission to the PPA Issuing repeat scripts Preparing medications for blister packs About us Fownhope Surgery is well-organised, high-achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff, and we pride ourselves on our support for the wider community. We received an outstanding rating in our most recent CQC inspection and continuously receive positive patient feedback via the National Patient Survey and NHS Friends and Family Test. Date posted 04 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A5501-24-0001 Job locations Common Hill Lane Hereford Herefordshire HR1 4PZ Job description Job responsibilities Key Result Areas To deal with patients in a polite, friendly and courteous manner To work in accordance with good practice and follow practice procedures and protocols To dispense medicines effectively, accurately and efficiently To assist with the smooth running of the dispensary To maintain strict confidentiality on all matters relating to the practice and its patients Specific Responsibilities Dispensary Serve patients at the hatch and by telephone Stock management for medication and consumables Count and check prescriptions ready for submission to the PPA Shred confidential information from dispensary Photocopy information as requested Issue repeat scripts Prepare medication orders Use Practice IT systems to prepare and label medication Prepare medication blister packs for patients Provide cover as reasonably requested for other dispensary staff Stock and operate the PharmVend dispensary machine General Assist in promoting and maintaining own and others health and safety and security Promote the good reputation of the surgery Maintain strict confidentiality on all matters relating to patients, carers, colleagues, other health workers and the business of the practice Support equality, diversity and the rights of patients and carers Participate in training programmes as requested by the practice to enable the efficient running of the practice and meet any professional minimum competence requirements Work in accordance with practice protocols Undertake other duties as reasonably requested Job description Job responsibilities Key Result Areas To deal with patients in a polite, friendly and courteous manner To work in accordance with good practice and follow practice procedures and protocols To dispense medicines effectively, accurately and efficiently To assist with the smooth running of the dispensary To maintain strict confidentiality on all matters relating to the practice and its patients Specific Responsibilities Dispensary Serve patients at the hatch and by telephone Stock management for medication and consumables Count and check prescriptions ready for submission to the PPA Shred confidential information from dispensary Photocopy information as requested Issue repeat scripts Prepare medication orders Use Practice IT systems to prepare and label medication Prepare medication blister packs for patients Provide cover as reasonably requested for other dispensary staff Stock and operate the PharmVend dispensary machine General Assist in promoting and maintaining own and others health and safety and security Promote the good reputation of the surgery Maintain strict confidentiality on all matters relating to patients, carers, colleagues, other health workers and the business of the practice Support equality, diversity and the rights of patients and carers Participate in training programmes as requested by the practice to enable the efficient running of the practice and meet any professional minimum competence requirements Work in accordance with practice protocols Undertake other duties as reasonably requested Person Specification Personal Style and behaviour Essential Able to work as part of a team Courteous and friendly Able to work without close supervision and to use own initiative Able to work well under pressure Attention to detail Able to follow protocols Willingness to ask questions and find out information Knowledge and skills Essential Proficient in keyboard skills and IT Excellent communication skills Excellent telephone manner Good organisation skills Desirable Familiar with medical terminology Driving licence (current) Qualifications Essential O level/GCSE maths and English or equivalent Desirable NVQ Level 2 Dispensing Experience Essential Experience of working in a customer facing role Desirable Experience of working in a medical practice Experience of working in the health service Other requirements Essential Flexible Willing to provide cover for colleagues on holiday/long term sickness Person Specification Personal Style and behaviour Essential Able to work as part of a team Courteous and friendly Able to work without close supervision and to use own initiative Able to work well under pressure Attention to detail Able to follow protocols Willingness to ask questions and find out information Knowledge and skills Essential Proficient in keyboard skills and IT Excellent communication skills Excellent telephone manner Good organisation skills Desirable Familiar with medical terminology Driving licence (current) Qualifications Essential O level/GCSE maths and English or equivalent Desirable NVQ Level 2 Dispensing Experience Essential Experience of working in a customer facing role Desirable Experience of working in a medical practice Experience of working in the health service Other requirements Essential Flexible Willing to provide cover for colleagues on holiday/long term sickness Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fownhope Medical Centre Address Common Hill Lane Hereford Herefordshire HR1 4PZ Employer's website https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)