Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This is an excellent opportunity to join a dynamic and growing company that values its employees.
Duties:
1. Answer incoming customer inquiries via phone, email, and chat
2. Provide accurate and timely information regarding products, services, and policies
3. Assist customers with order placement, tracking, and returns
4. Resolve customer complaints or concerns in a professional and efficient manner
5. Perform data entry tasks to update customer information in the system
6. Upsell products or services to customers when appropriate
7. Analyse customer feedback to identify areas for improvement in our products or services
8. Maintain a high level of product knowledge to effectively assist customers
9. Communicate with other departments to ensure customer satisfaction
Experience:
1. Previous experience in customer service or a related field is necessary
2. Fluent in English; other language skills are highly desirable
3. Excellent verbal and written communication skills
4. Strong data entry skills with attention to detail
5. Ability to handle difficult or irate customers with professionalism and empathy
6. Familiarity with phone etiquette and proper phone handling techniques
7. Ability to multitask and prioritize tasks in a fast-paced environment
8. Strong problem-solving skills with the ability to think quickly on your feet
If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.
Note: This is a full-time position located at our office in Polegate.
Desired working hours:
45 hours a week.
Mon - Fri: 08:30 - 17:30
Plus Weekend work
Job Type: Full-time
Pay: £11.44-£12.21 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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