Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo BELIMITLESS Job Description This is an ideal position for a Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC& Airport in this full-time position working 40 hours a week. Perfect for someone with hotel experience and a passion for food and beverage and customer service, the role offers a salary of £28,000 per annum plus benefits. The role: · You will be a hands-on leader within the Food & Beverage department, ensuring exceptional service across all areas while setting a great example for your team. · Your main focus will be leading and inspiring the F&B team to deliver outstanding dining and bar experiences for our guests. · You will actively work in the restaurant and bar, covering shifts and maintaining high service standards. · With a large meeting and event space, you will play a key role in supporting the team in delivering seamless food and beverage service for conferences and functions. · Additionally, you will be responsible for creating and managing departmental rotas to ensure smooth operations. A bit about you: · Proven supervisory experience in hospitality, ideally within Accor-brand properties. · 2 years hospitality management or supervisory experience is essential. · A solid background in F&B operations. · Guest service is a top priority for you. · Collaboration is key in your work ethic. · Networking and engaging with new faces is part of your skill set. · Proficient in computers and adept at handling calls professionally. · As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected. ibis Styles Birmingham Airport & NEC is a busy hotel welcoming conference delegates and world travellers and has a busy F&B and conferencing operations in addition to its guest accommodation. There's parking onsite and Birmingham International train station is just a few minutes walk away. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.