About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.
About The Role:
Summary & Purpose of the Role: Ensure that the Contract is run within its contractual obligations and is performing to the required levels of quality and service at all times; all work is carried out in full compliance with all Health, Safety & Environmental regulations. To lead the teams to efficiently deliver Security & Cleaning services, whilst driving a culture of continuous improvement and thereby ensuring that the client is receiving the best value for money, for the services they require. To foster a true partnership philosophy with both the client and team members. Provide leadership and direction, to assure that the company standards and policies are followed and maintained.
Responsibilities:
1. Responsible for all day to day aspects relating to the supervision of the Security & Cleaning services within the contract specification to the agreed performance delivering the service in line with the KPI’s set by the client and OCS policies.
2. Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills.
3. Control and issuing of cleaning materials, ensuring stock rotation and safety in storage. Order cleaning materials as required.
4. Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with your Regional Manager.
5. To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
6. To lead excellent communications throughout the contract and to champion the motivation for all staff.
7. Plan staff rotas for both the Security & Cleaning teams and manage staff hours worked, sickness and annual leave - report data to Regional Manager on a monthly basis, or as required.
8. To recruit, develop and retain staff to deliver services in the most efficient and effective manner.
9. To set objectives for direct reports and review regularly.
10. Provide efficient and effective delivery of Security & Cleaning services by driving optimised productivity and labour deployment.
11. Interrogate in conjunction with the RM, the monthly KPI report to evaluate and establish whether we are fulfilling our contractual obligations.
12. Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire, SIA and COSHH.
13. Attend all training courses as required.
14. Work alongside the Regional Manager to provide a seamless service to the client.
15. Responsible for fulfilling staffing levels to the client specification.
16. Security & Cleaning budget control and identifying training needs and replacement uniform / PPE.
17. To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, OCS policies and procedures, risk assessments and method statements.
18. Maintain confidentiality in all aspects of client and staff information.
Skills and Experience:
1. Experience of working and building partnerships with clients.
2. Management experience or different work streams and work loads.
3. IOSH trained desirable.
4. Knowledge of COSHH.
5. Minimum SIA non front line licence if not obtained will be provided.
6. Articulate and has the ability to communicate effectively with the clients and the IFM teams.
7. Organised individual who can demonstrate a record of planning and managing work flows.
8. Able to demonstrate an understanding of high quality service delivery and their impact on this.
9. The ability to be agile and flexible to meet the needs and demands of the role.
10. Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail.
Personal Attributes:
1. Self-motivation: with the desire to achieve above and beyond expectations.
2. Standards: the ability to hold themselves and the team / people around them to a world class standard.
3. Optimism & Positivity: face challenges with energy and positivity.
4. Accountability: accept responsibility for the outcomes expected of them.
5. Engaged: able to focus their attention on the task at hand without being distracted.
6. Integrity: Have strong moral values, sincerity and honesty.
7. Respectful: Enticing a deep sense of admiration and loyalty in the team / people around them.
8. Loyalty: demonstrate firm, constant support to the team / people around them.
9. Emotional intelligence & control: The ability to understand and manage their own emotions, and those of the team / people around them.
10. Empowerment: entrusting others to make good decisions.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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