We are recruiting for an exciting new role for a well-established company based in central Mansfield.
The role will be to team lead a small group of Claims Administrators to carry out performance reviews and to keep the team motivated.
Duties & Responsibility:
1. Organising logistics and arranging routes
2. Plan, organise and prioritise workloads to meet agreed service levels
3. Liaise with other business areas where relevant and maintain records of all correspondence
4. Providing feedback to other teams in the business and within the team
5. Proactively review/challenge current processes and suggest ways to improve the customer journey
6. Diary management for the team and workload
7. Creation of Claims package and file creation to initiate the Claims process for new claims.
8. Posting/Emailing Claims forms
9. Returning confidential/sensitive documentation to claimants
10. Uploading documentation to policy administration platform
11. Uploading claims packages to external partner workflow systems
12. Printing and mailing customer letters produced by Claims team
13. Sending Claims outcome letters to claimants
14. Ensure all logs are updated accurately and on time
Skills & Experience:
15. Previous administration experience essential
16. Proven Team Leader experience
17. Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
18. Demonstrable attention to detail capabilities, the ability to maintain accurate records
19. Proficient computer skills
20. Be able to work well under pressure and priortise
21. Be reactive to the situations and the environment around you
If you are interested in this role, please send your cv to rebecca.haggar@ambitionspersonnel.com or call 07587 457161 / 01623 600835
Would also suit:
Senior Administrator
Team Leader
Customer Service Team Leader
Account Manager
MAN1