Job summary We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Support Administrator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic. The role will involve greeting patients, carers, and relatives on reception, booking patient appointments, preparing casenotes for clinic appointments, and other clerical duties to ensure the service runs effectively and efficiently. Main duties of the job To provide general clerical support as and when required in support of the delivery of the service. Accurate inputting and updating of patient information onto the database. Ensuring an effective transfer of casenotes between clinics, departments and directorate offices. Ensuring casenotes are booked in and tracked appropriately. Assist in the upkeep of the departmental clinical information and general filing of correspondence. Stock control of departmental office supplies, processing orders to replenish supplies as required. Receiving and accurate filing of patients results. Receiving deliveries and restocking of office supplies. Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate. Transfer of electronic correspondence and information as required via NHS systems Distributing, opening and handling of internal and external post as required. Responsible for the regular case note maintenance and accurate filing Greeting patients, booking them in and reconciling patient appointments. Closing date of applications: 31 October 2024 Interview date: 14 November 2024 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 21 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa Contract Permanent Working pattern Full-time Reference number 320-CDCS-3272 Job locations Florence Nightingale Community Hospital London Road Derby DE1 2QY Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Education, Training and Qualification Essential Good standard of numeracy and literacy Experience and Knowledge Essential Must be IT literate A knowledge and understanding of administrative procedures Desirable Experience of NHS systems including Lorenzo Previous customer care experience Experience from an administrative role Skills and Ability Essential Standard Keyboard Skills Proven accuracy and organisational skills with the ability to prioritise Ability to work to deadlines Communication and Interpersonal skills Essential Good communication skills including face to face, written and telephone Person Specification Education, Training and Qualification Essential Good standard of numeracy and literacy Experience and Knowledge Essential Must be IT literate A knowledge and understanding of administrative procedures Desirable Experience of NHS systems including Lorenzo Previous customer care experience Experience from an administrative role Skills and Ability Essential Standard Keyboard Skills Proven accuracy and organisational skills with the ability to prioritise Ability to work to deadlines Communication and Interpersonal skills Essential Good communication skills including face to face, written and telephone Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Florence Nightingale Community Hospital London Road Derby DE1 2QY Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)