Job Title: Customer Support Representative
Location : Worcester
Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience
Location: Worcester
Salary: GBP25,000 per annum (increasing to GBP26,000 after probation)
Hours: Full:time, Monday to Friday, 9:00 am to 5:30 pm
About the Role
As a Customer Support Representative, you will play a key role in handling 40:60 inbound and outbound calls per day, providing outstanding phone:based support to our valued customers. Youll work in a fast:paced contact centre environment, where no two days are the same.
Key Responsibilities:
* Respond to customer inquiries and provide solutions in a friendly, efficient manner.
* Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.
* Maintain accurate customer records and follow up on issues as required.
* Collaborate with colleagues to ensure seamless service delivery.
Whats in it for You?
* Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.
* Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.
* Career Progression: Opportunities for professional growth and development in a supportive team environment.
* Competitive Salary: Start at GBP25,000, increasing to GBP26,000 after a successful probation period.
What Were Looking For:
* Excellent communication skills and a friendly, empathetic approach.
* Previous experience in a customer service or call centre role is an advantage but not essential.
* Strong problem:solving abilities and attention to detail.
* Ability to work well in a team and thrive in a fast:paced environment.
Why Join Us?
Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, youll find plenty of reasons to build your career with us.
Ready ?
If youre excited to make a difference and provide top:notch customer support, wed love to hear from you Apply today by sending your CV to Alice to join our Worcester:based team and start your journey toward a fulfilling career.
Join us and be part of a team that values your contribution and supports your growth