Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then…..
We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line
Overview of duties
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by building friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Handles phone calls, Handles e-mails
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Bar shifts and Breakfasts as per business needs
Qualifications
Work Experience
· Previous experience in similar role is preferable.
· Friendly, approachable with excellent customer service skills.
· Flexibility in working hours essential
· Basic IT skills
· Full training provided
Additional Information
Benefits include:
- Hotel and food & beverage discounts in Accor properties globally
- Discounts with key partners (e.g. Europcar, Emirates, Eurostar)
- 3 free weekend breaks per year in the UK
- Pension
Job Type: Zero hours contract
Salary: £13.16 per hour
Benefits:
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
Schedule:
• 7.80 hour shift