Group1 Colchester is looking for a Parts Advisor. Your role Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What you'll do day to day Provide guidance to customers on the availability of parts, ensuring timely and accurate information Receive, log, and accurately allocate parts and consumables from suppliers Deliver outstanding customer service to both external and internal customers Offer knowledgeable recommendations on suitable parts to meet customer requirements Maintain accurate customer records on our systems Effectively communicate relevant promotions, offers, and product information to customers Ensure full familiarity with all procedures and processes within the parts department Build and maintain strong working relationships with the manufacturer and suppliers Your profile To be a success in this role, you will have: Excellent communication and customer service skills Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment Capable of maintaining a methodical and logical approach, particularly during busy periods Exceptional time management skills and the ability to thrive under pressure Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook Must hold a full UK driving licence Rewards Parts Advisors will receive a competitive base salary, we also offer great benefits including: Annual Leave - A Minimum of 33 days annual leave (including bank holidays), rising with the length of service Family Friendly - Enhanced family-friendly policies, giving you more time to spend with your families Vehicle purchase discounts – There are plenty of ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price Life Assurance – we give you peace of mind when you need it most Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers Discount Gym membership – keep fit with our big brand gym & fitness offers Cycle to work scheme – get a new bike, equipment or both Employee Assistance Programme – We take employee well-being seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your paycheck Great career development – Receive industry-leading training from the brand you represent whilst you develop your skills with the Inchcape training team