Description The Brand Specialist - Beauty is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights. In addition they are the extension of the SLT supporting the store opening/closing activities. Key Responsibilities: ● Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room ● Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times ● Actively takes non peak CSL segments supporting overall store sales ● Supports SLT in planning & executing product education by leveraging all company & brand tools ● Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback ● Demonstrates high level of brand knowledge including store standards supporting overall store execution ● Supports SLT in reviewing Mystery Shop report & actively plans training to improve results ● Ensures customer experience at cash wrap is efficient & service standards are of a high level ● Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders ● Supports overall store by demonstrating & training all brand and store initiatives ● Actively leads opening/closing activates including setting direction, close to open recovery whilst driving team productivity Qualifications/Preferences ● Exhibits an authentic desire to exceed the customer’s expectations ● Proven ability to meet or exceed goals preferred ● Demonstrates a sense of urgency ● Has a healthy, competitive spirit, while maintaining a team focus ● Is resilient and bounces back quickly from setbacks ● Pursues opportunities to take on more responsibility ● Seeks out coaching from leaders and peers to improve productivity; leads own learning ● Demonstrates ability to improve customer satisfaction and drive customer loyalty ● Demonstrates excellent store operational skills ● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours ● Experience in managing a store/team/department alone; including key holding responsibilities Please note this is a 32 hour per week contract Key behaviours/Approach ● Ability to communicate effectively; both verbal and written ● Ability to form an effective and positive working relationships with other team members ● Ability to work in a team environment to achieve goals ● Have a genuine passion for retail ● Demonstrate genuine desire to provide excellent customer service ● Ability to multitask with attention to detail ● Enthusiastic and positive attitude to work ● Strive towards our best place to work ethos