Embark on Your Next Adventure with Us!
Are you passionate about delivering exceptional customer service? Ready to take the next step in your career with a growing company that values adventure, sustainability, and innovation?
Join Outdoor & Cycle Concepts, one of the UK’s leading outdoor retailers, as our Customer Care Supervisor. As part of our family of brands—Cotswold Outdoor, Runners Need, and Snow + Rock—you’ll be at the heart of helping outdoor enthusiasts find the gear they need to enjoy the great outdoors while contributing to a more sustainable future.
What You'll Do:
* Lead and manage the daily operations of our Customer Care department.
* Motivate and guide your team to exceed performance targets.
* Identify opportunities for continuous improvement and implement positive changes.
* Foster a collaborative and energetic team atmosphere.
* Monitor department activities, ensuring smooth operations and excellent service.
* Provide detailed performance reports and track daily issues to drive progress.
About You:
1. You bring proven customer service experience and leadership skills in a similar setting.
2. You’re an excellent communicator, with a keen eye for detail and a talent for problem-solving.
3. You're passionate about leading a te...