The role will take heavy involvement as a customer account manager overseeing numerous sales accounts for a large-scale multinational manufacturer. The role will prioritise customer excellence, & will streamline sales flows from initial quotation to eventual logistics. The following will take a strategic approach with customer follow-ups & will be strongly involved from a relationship management perspective with the business's outreach.
Client Details
The client we represent is a national manufacturer, a prominent and innovative organisation specialising in bespoke engineering and manufacturing solutions. They have a strong reputation for delivering high-quality, tailored products and services to meet diverse industry needs nationally. With extensive expertise in their field, they focus on precision, reliability, and customer-centric approaches, ensuring their solutions align with client achievements.
Description
Key responsibilities consist of:
Responsible for renewing and negotiating all subscription contracts.
Collaborate with New Business Sales Teams to identify product up sell/cross sell opportunities.
Actively participate in and lead customer conferences, meetings, visits, audits, workshops, and briefings as needed.
Ensure key information is shared with relevant stakeholders and agreed action plans are communicated and implemented within specified time frames.
Support the due diligence and supplier management processes to meet risk and compliance team requirements.
Manage subscription renewal activities in line with defined processes and systems.
Ensure accurate and timely tracking and reporting of renewal performance and retention metrics.
Coordinate with global teams to align processes, set pricing guidelines, and meet sales targets.
Establish and nurture long-term relationships with new customers.
Full management of all reporting dashboards measuring performance, service, and client information
Proactively managing issues or problems when they arise, ownership through to resolution
Ensuring the delivery of an exceptional customer service experience, from new client onboarding to retaining and growing valuable customers
Serve as the main point of contact throughout the sales process.
Leverage data and insights from the Internal Sales Team to prioritise focus areas.
Ensure timely account management by logging conversations and follow-ups in the CRM system.
Profile
The successful candidate will possess:
Proven experience in maintaining and improving relationships with major customers.
Skilled in formulating and reviewing detailed business plans.
Various CRM system experience.
Results-oriented mindset with a passion for learning and a positive, energetic attitude.
Strong sense of initiative combined with teamwork and collaboration.
Thrives in dynamic, fast-paced environments, adept at handling change, and meeting tight deadlines.
Proven success in managing private or prestige clients with a strong track record.
Extensive product knowledge in the luxury category or a willingness to self-learn, backed by long-standing market experience.
Driven and ambitious, motivated by achieving exceptional results.
Strong analytic and business acumen, capable of translating key data into actionable insights for senior leadership.
Capability of interpreting data and leveraging commercial advantage.
Proficient in P&L analysis and making decisive course corrections based on real-world insights.
Resilient with excellent negotiation skills to achieve mutually acceptable outcomes in demanding situations.
Job Offer
Basic salary of £30,000 DOE
Performance-related bonus & commission
Fuel car allowance
Core hours of 8:30am till 4:30pm with flexibility
Early finish every Friday at 2:30pm
Death in service
Pension contribution
28 days standard holiday
Internal progression opportunities