Telecom Support Engineer, Amazon Connect
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.
We are seeking Support Engineers who are experts in SIP/VoIP to join our Korea team to help us support and expand the Amazon Connect telecom infrastructure. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.
The ideal candidate will have deep experience working in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
Troubleshooting Expert: You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focus your attention instead of destroying your concentration. Love to code. Whether it's building tools in Java or solving complex system problems, the ideal candidate will love using technology to solve problems with simple solutions.
Customer Obsessed: The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect.
Think Big: The ideal candidate will build solutions across thousands of devices and strive to improve and streamline processes to allow for work on a massive scale.
What is in it for you?
1. Team culture: You'll be joining a fun team that prides itself on a great work environment.
2. Impact: Work on a service that will be used by millions of customers.
3. Gratification: You will know you are directly responsible for solving real customer problems.
4. Ownership: You will quickly become responsible for key components of the service.
5. Learn & Grow: If you want to learn and grow with challenges of designing and building large-scale fault-tolerant systems.
6. Innovate: We learn from our customers and invent every day on their behalf.
7. Make history: AWS is the leader in a current industry-wide revolution.
8. Have fun: Surround yourself with a highly talented pool of engineers.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Minimum Requirements:
1. 3+ years of network and operating system support experience
2. Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3. 3+ years of Telephony related experience, i.e., SIP, RTP, VoIP
4. Fluent in Korean and English
5. Telecom Certified in Korea (무선설비기사, 정보통신기사)
6. Experience troubleshooting telephony systems
7. Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc.
8. Operational experience in a 24/7 production environment
9. Experience working as part of a global team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information.
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