Overview
PepsiCo UK is home to some of the world's most loved food and drink products, making everyday favourites like Walkers, Quaker, Doritos, Pipers, and Monster Munch. We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in over 200 countries and territories. The company generated $86 billion in net revenue in 2022. We pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality for the 18th year in a row and Top Employer for the 12th year in a row.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for the planet and people. For more information, visit www.pepsico.com.
Responsibilities
1. Customer Management
1. Manage a portfolio of customers, building meaningful relationships and understanding their needs to ensure profitability.
2. Prioritise customers to maximise revenue opportunities and hit revenue targets.
3. Develop and maintain relationships with customers to ensure they utilise our full range of products.
4. Focus on account retention through effective call cycles and collaboration with BDEs, being aware of customer buying patterns.
5. Conduct 'fact finding' calls to stay updated on customer developments and industry changes.
6. Manage Group accounts, updating the group accounts bible and documentation to realise priorities across the portfolio.
7. Conduct group customer meetings and follow up on identified accounts.
2. Administration & Credit Control
1. Utilise the POS range to ensure customers' merchandising is appropriate for their outlet, promoting the Pipers brand.
2. Manage accounts from purchasing to payment, liaising with finance to ensure effective credit control procedures are in operation.
3. Customer Service
1. Liaise with the Warehouse, Van Sales, and Production to meet customer expectations.
2. Provide regular feedback to your line manager on performance and consumer trends.
3. Follow the Trade complaints procedure effectively to minimise customer impact in the event of an error.
4. Supervisory Duties (20%)
1. Undertake additional duties as requested by your line manager to ensure team effectiveness in achieving the vision of Pipers’ Crisps.
2. Be actively involved in the Induction process for new team members.
3. Act as a ‘buddy’ to colleagues post-Induction & additive training.
4. Prepare call details for team meetings and review call stats as part of the feedback process.
5. Support and lead the team on DDMs to offer direction and guidance in daily tasks.
6. Identify where the administration role can be most effective in supporting the team.
7. Communicate issues and concerns back to the Telesales Manager.
8. Act as a leader, assisting colleagues with queries and adhering to best practices in call cycle and customer management.
Qualifications
1. GCSE level education.
2. Ideally, 2 years’ sales and customer service experience.
3. Ability to use CRM systems and Microsoft Office applications effectively.
4. Excellent communication skills.
5. Strong planning and organising abilities.
6. Attention to detail.
7. Ability to work to deadlines and achieve targets.
8. Self-motivated with good time management skills.
9. KPI/Measures: Call numbers, conversion rate, order value, talk time, retention, new business retention, error management, debt management, and performance to revenue targets.
Opportunities
We are committed to learning and development opportunities to foster a culture of lifelong learning.
We are an equal opportunity employer and comply with the Equality Act 2010. We value diversity as an essential part of our success and do not discriminate based on age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability, or race, including colour, nationality, ethnic or national origin.
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