Temporary Tenancy Support Assistant/Admin – Housing
Job Ref: Rugby TCL RQ1376001
Pay Rate: £13.69 per hour PAYE
Hours per week: 37 Monday to Friday, normal working hours
Role Length: This opening assignment is for 2-3 months
City: Rugby, Warwickshire
Basic DBS required
The purpose of the role is to assist the Tenancy Support Officer to provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs.
Key responsibilities:
1. Assist the Tenancy Support Officer in providing a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
2. Contribute as a member of the wider team in creating a positive working environment.
3. Work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
4. Ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
5. Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
6. Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service.
7. Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.
8. Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.
9. Work with all customers accessing the service around income maximisation and money management.
10. Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.
11. Maintain a good understanding of benefits, grants and awards that customers could be eligible for.
Qualifications:
1. 5 GCSE's, Grades A-C, or equivalent including English and Mathematics.
Skills & Experience:
1. A minimum of 2 years relevant experience in a customer focused environment.
2. Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
3. Previous experience dealing with the public both face to face and by telephone with a varying customer base.
4. Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
5. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Full UK driving licence required for this role.
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