An opportunity has arisen to recruit a Customer Service Administrator. This position will be on a Full Time Temporary Basis.
Main Responsibilities:
* Managing a number of customer accounts within the department.
* Ordering, delivery and stock management of all components for each account.
* Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
* Co-ordinating and processing new product developments from conception to approval/order stage.
* Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
* Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
* Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.
MIN REQUIREMENTS:
Skills Required:
* Excellent customer service skills.
* Excellent interpersonal skills and an ability to communicate at all levels.
* Ability to work as part of a team, in a busy office, working to tight deadlines.
* Good organisational skills and an ability to prioritise workload.
* Excellent IT skills – including MS Office. Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills. Numeracy, tenacity and resourcefulness skills are also required.
* We have recently implemented SAP in Customer services therefore previous working knowledge of SAP would be advantageous
Benefits:
* Pension scheme, attractive remuneration package, subsidised canteen, free parking, plant bonus scheme.
Applications : If you believe you have the necessary skills and attributes please forward your CV and Supporting letter of application to :
Sean McCombe, Saica Pack Warrenpoint, Newry Road, Warrenpoint, Co. Down, BT34 3LB
SAICA is an Equal Opportunities employer and welcomes applications from any suitable qualified candidate