Job title: Training Coordinator
Office location: Warwick, CV34
Responsible for: The coordination of Trainers
Salary: Competitive
Reporting to: Academy Manager
The Training Coordinator will report on a day-to-day basis to the Academy Manager and will be expected to meet the following key accountabilities:
To oversee all aspects of the company's training courses, including the trainers, course materials, course planning and quality assurance. The post holder will be responsible for ensuring that the company training courses meet high standards of quality, are planned and delivered effectively, and are aligned with both the company's Academy and wider KPI’s. The Training Coordinator will work closely with the Academy Manager in supporting trainers, monitoring recognised centres in conjunction with Awarding Body requirements, and fostering a culture of continuous improvement.
Main Duties and Responsibilities:
Course Co-ordination
* Collaborate with subject matter experts and trainers to assist in the design and development of effective training courses that align with organisational goals and meet the needs of members, learners, and the wider property industry.
* Plan and review the annual calendar of the company's Academy training courses, including scheduling dates and sessions and organising resources and trainers.
* Co-ordinate course registrations including enquiries, booking confirmations, and payment processing.
* Organise the set-up of all training courses, including delegate lists, course materials, and virtual classrooms.
* Handle course rescheduling or cancellations, communicating changes to both trainers and delegates as necessary.
Trainer Co-ordination
* Assist the Academy Manager in the recruitment and monitoring of the company trainers, ensuring they have the resources and support needed to deliver high-quality training sessions.
* Support the planning and communications of compliance review of trainers with managers and the quality assurance team.
* Co-ordinate courses schedules and training timetables, balancing demand across trainers and ensuring efficient resource allocation.
* Support the Academy Manager in the facilitation of ongoing professional development opportunities for Trainers, including skills development and training refreshers.
PMQ Satellite Training Centres
* Oversee the operational needs of commercial partners in satellite training centres, ensuring their compliance with Awarding Organisation requirements.
Quality Assurance
* Collect feedback from course delegates and trainers to improve content, delivery, and training resources for future delegates.
* Provide administrative support for the quality assurance monitoring of both trainers and course materials, to maintain high quality standards of training.
* Ensure the company academy courses and programmes continue to meet the criteria of the Awarding Organisation.
Other Duties
* Assist in marketing activities to support the business, the academy, and its courses and programmes.
* Provide customer service back up support across key functions within the PMA team, including but not limited to, telephone and email cover.
* Any other duties in line with the level of responsibility, dependent upon business priorities.
Key working relationships:
* Academy Manager
* Academy Co-ordinators
* Academy Training Co-ordinator
* Trainers
* PMQ Quality Assurance Officer
* Other departments
Job Requirement Skills:
* Able to work independently with accuracy and attention to detail.
* Excellent organisational skills with an ability to plan and prioritise work to meet deadlines.
* Being accountable and willing to support others.
* Possessing an open and collaborative working style; a team player and comfortable in a busy environment.
* Excellent communication skills, able to deal with all types of people with confidence and using a good standard of written and verbal communications.
* Administration and office skills, including Microsoft Office applications.
* Able to use training provider/professional body specific CRM operational systems.
* Capacity to manage multiple courses.
* A driver of change processes.
Education / Experience:
* Experience of working for a training provider with understanding and demonstrable experience of relevant operational processes (essential).
* Comfortable with the use of Microsoft office packages including Word, PPT, Excel (Essential)
* Experience of trainer co-ordination and course planning (desirable).
* Educated to A level/Higher, or equivalent (essential).
* Qualification/s in education or training e.g. Level 4 Certificate in Education and Training, Train the trainer or equivalent (desirable)
* Experience of working with a virtual learning environment platform (desirable).
* Experience of quality assurance systems and processes (essential).
* Property sector-based experience (desirable)
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Schedule:
* Monday to Friday
Application question(s):
* Do you have experience of working for a training provider with understanding and demonstrable experience of relevant operational processes (essential).
* Are you comfortable with the use of Microsoft office packages including Word and Excel (Essential)
* Do you have experience of quality assurance systems and processes (essential).
* Do you have property sector-based experience (desirable)
* Do you have experience of working with a virtual learning environment platform (desirable).
* Do you drive and have your own transport? (essential)
* Do you require VISA Sponsorship now or in the future? (VISA Sponsorship is NOT on offer with this role)
Work Location: In person
#J-18808-Ljbffr