Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? Why not join our Electronic Monitoring service?
This is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. Join a team that has been managing the Electronic Monitoring contract on behalf of the Scottish Government for over 20 years. We are very proud of this achievement and our record of delivering excellent service whilst working as one supportive team.
Your role will involve the installation, investigation, and decommissioning of electronic monitoring equipment. You will meet a wide range of people whilst carrying out your duties.
You will be required to work a set shift pattern due to the nature of our business; we must visit our clients during their curfew period. As a result, the role is primarily backshift 17:00-00:30 hrs Tuesday to Saturday. We offer a competitive salary of £14.38 per hour or £26,243.57 based on a full-time 35 hours per week contract, as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday, and staff discounts including Perks at Work.
The role is remotely based in Peterhead and the surrounding areas. The successful applicant should live within a 30-mile radius of Aberdeen Sheriff Court (AB11 5BB). You will be provided with a pool car to be used during your shift time that will enable you to complete your assigned tasks for the evening; you will also be provided with a fuel card, mobile phone, and tablet. A full driving licence is essential for the role, and an ongoing programme of training and development will be provided. G4S Officers cover all areas of Scotland, and you may be asked to work anywhere in Scotland that you can travel to and from within your shift time. Training will be delivered in Bellshill.
If you can answer yes to these questions, then this role could be right for you:
1. Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?
2. Are you a people person and can naturally change your style to match who you’re speaking with?
3. Are you organised and able to prioritise your own workload?
4. Do you want your work to have an impact and make a difference?
5. Have you got a non-judgemental attitude?
Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.
Main Responsibilities
1. Responsible for the installation, investigation of alerts, and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
2. Support and advise persons during their period of curfew.
3. Report incidents/non-compliance to the appropriate agencies.
4. Process incidents/violations within agreed timescales to meet SLA’s.
5. Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
6. Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.
7. Maintain, uphold, and demonstrate values and protect the company brand.
8. Document all contact with our customers both internal and external.
Key Competencies
1. Acting Professionally
2. Delivering Objectives
3. Supporting & Working with Others
4. Delivering Great Customer Service
Skills & Knowledge
Essential:
1. Excellent interpersonal and communication skills.
2. Ability to remain calm, positive, and confident in a pressurised environment.
3. Ability to make decisions based on facts and information available.
4. Excellent time management skills with the ability to prioritise own workload.
5. Flexible working style.
6. Full UK driving licence.
Please note, this role does not qualify for a visa under the current Government guidelines; therefore, to be considered for this role, you must already have the right to work in the UK. Relocation costs will not be granted. You must live within a reasonable commuting distance of the site.
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