Introduction to role
Working within the Eastern campus at Heathrow, the Low Level Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment, including analysis of data, improvement, and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high-level and electro-mechanical equipment and the interfaces with the low level.
Role Responsibilities
1. Able to lead complex and critical control incidents.
2. Able to interface directly with the duty manager and high-level teams during P1/P2 events.
3. Maintain and update as required Specialist OEM Controls at LHR for Baggage Systems.
4. Provide specialist support for OEM PLC's, Safety PLC's, etc.
5. Support and maintain software repositories (Version Dog/Mass System environments).
6. To be able to fault find communication issues between HLC and LLC components.
7. Monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
8. Seen by the customer as a system expert in specialist technologies and system behaviour.
9. Able to build and maintain good relationships with our customer and other Heathrow suppliers.
10. Project and demonstrate to the customer expertise in our OEM equipment.
11. Maintain a customer focus and align with their goals and targets where possible.
12. Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs.
13. Accurate and detailed handover of information during incidents, work orders, or investigations and between shifts.
Role Qualification and Skills
1. Electrical/controls engineering qualifications to HNC or equivalent.
2. Experience dealing with software version control.
3. Strong working knowledge of Siemens and Schneider PLC's.
4. Strong technical knowledge of fieldbus technology.
5. Knowledge of drive technologies.
6. Experience of problem solving in previous role.
7. Experience of airport or material handling systems preferred.
8. Knowledge of Heathrow Baggage systems (Ideal).
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