Jackson Hogg are delighted to be supporting a manufacturing business based in Stockton-on-Tees with the appointment of Customer Service Account Rep on a permanent basis. You must have previous Customer Service experience in excellent attention to detail, organisational skills and interpersonal skills. Key Responsibilities: Central point of contact for customer account management Responsible for completing customer account set ups Verifying customer prices and delivery dates Entering customer purchase orders into the system Outbound calls to customers to discuss future orders Handle incoming calls to customer service Sending order acknowledgments in a timely manner Communicating with customers regarding delivery status Escalating customer issues to the supervisor Working closely with purchasing and planning to ensure accurate information to customers Please do not hesitate to apply as the client is looking to appoint as soon as possible.