Customer Services Administrator
Salary - Up to £25,779 DOE
Isle of Sheppey
Free Parking Onsite & Close to public transport
NO WEEKENDS - Monday to Friday 09.00-17.00
We have an opportunity for a Customer Service Administrator to join a well-known organisation on the Isle of Sheppey. We are supporting the growth of the company with new projects being taken on board. You'll be based in the office with a close-knit team completing various duties within the role. We are looking for candidates that are used to working to deadlines and enjoy multi-tasking. This is a great opportunity to get exposure in a growing organisation. This role is based in a modern open plan office environment with opportunity for progression and full training being provided.
Responsibilities:
1. Answer customer questions about our products and services, providing accurate and quick information.
2. Process incoming orders, cancellations, and returns efficiently.
3. Address customer complaints using listening skills, clear communication, and empathy to find solutions or escalate issues when necessary.
4. Monitor key performance areas and generate reports to support improvement.
5. Provide information on related products and services that can be offered.
6. Respond to customer reviews and feedback to ensure a positive customer experience is achieved.
7. Use in-house systems to accurately record data.
Benefits:
1. Opportunity to learn and develop.
2. Company social events.
3. Pension scheme.
4. Full training provided.
5. Cycle to work scheme.
6. Opportunity to progress.
7. Free parking onsite and close to public transport.
Apply today to secure yourself an interview or please call Sabia on (phone number removed).
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. #J-18808-Ljbffr