The provided job description has a generally acceptable structure but can be improved for clarity, consistency, and formatting. Here is a refined version:
Retail Customer Service (CSM) 20hrs, Bradford
Client: Entain
Location: Bradford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 9c966e3177af
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. Our exciting, dynamic Ladbrokes & Coral betting shops offer a variety of experiences, and you'll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. Your weekly rota will be 20 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop. We provide your rota at least four weeks in advance to support work-life balance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Ability to work alone or as part of a team.
* Calm and professional handling of challenging situations.
Additional Information
What we offer
We provide a competitive salary and benefits, including:
* Optional overtime (subject to availability).
* Pension Scheme and ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join us and be part of an inclusive, supportive community that celebrates individuality. If you need adjustments or accommodations during the recruitment process, please contact us.
At Entain, we prioritize diversity, equity, and inclusion, ensuring all our people feel valued and respected. We comply with all applicable laws and regulations in our hiring practices.
#J-18808-Ljbffr