We are looking for candidates with exceptional customer service skills to join a fantastic company based in Colchester, Essex!
This role will work as part of a very customer-focused team for a very well-established business with solid values and great benefits!
The Role
The role itself plays a pivotal part in overseeing multiple customer accounts. Your primary responsibilities would include cultivating and enhancing customer relationships and serving as the initial contact for order management from start to finish.
The key objective of this position is to foster robust customer connections and drive sales through the delivery of exceptional customer service. This involves reviewing, and entering sales orders onto system, expediting orders, and collaborating cross-functionally to deliver proactive, timely, and precise feedback to valued customers.
1. Serve as the primary contact for designated customers, managing a portfolio of assigned accounts. Responsible for all order-related communications, from entry to resolution of customer service enquiries, consistently exceeding customer expectations in terms of responsiveness.
2. Efficiently oversee the end-to-end order management process to eliminate unnecessary delays in other departments. Minimise finished goods inventory by ensuring timely communication and proactive coordination throughout the order fulfilment process.
3. ...