Service Centre Coordinator
Permanent
Remote
My client is a leading provider of housing solutions and is in search of a Service Centre Coordinator.
We Are Looking For Someone Who Has
* Previous experience in a customer service role / call centre environment
* Social Housing or similar industry experience
Your Daily Tasks Would Include
* Action inbound communication, in the form of the ticket system, phone calls, and emails for Clearsprings Ready Homes, taking appropriate action to resolve issues and queries from our customers.
* Ensure that all daily transport demand is scheduled in advance and in collaboration with the Operational team staffing requirements.
* Deliver 100% of the transport requirement; collecting and moving Service Users in accordance with the schedule, including late notice and short notice demand that will require flexible resources within contractual arrangements.
* Update relevant systems in a timely manner to ensure effective record-keeping and real-time data.
* Ensure that all requests for information, assistance, and complaints into the Service Centre are dealt with effectively.
* Answer telephone calls, emails, and enquiries from internal or external stakeholders.
In Return My Client Is Offering The Following Benefits
Generous pension, 25 days holiday + bank holidays, life cover, company phone/laptop, Health Membership as well as £27-35k depending on experience.
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