A Vacancy at University Hospitals of Leicester NHS Trust.
As an Enhanced Observation Patient Health Care Support Worker, you will be vital in delivering personalised care and support to our patients.
You will work closely with individuals who require one-on-one assistance, ensuring their physical, emotional, and psychological needs are met with compassion, empathy, and high quality care.
This position offers a unique opportunity to make a meaningful impact on the experience of patients under your care whilst in the hospital.
You will find the position challenging but rewarding, and will be working with an established management team who focus on staff support and wellbeing. Together we are compassionate, proud, inclusive and one team.
We are UHL.
• To facilitate appropriate activities for a caseload of patients on specified wards within UHL who have been identified as having confirmed or suspected dementia, experiencing a delirium, challenging behaviour, or other risks. This will include working with individual patients and supporting them in meaningful activities.
• Use de-escalation techniques
• To support patients with Activities of Daily Living which will include washing and dressing, toileting, nutrition and hydration
• To provide practice based training and support to staff and volunteers in delivering meaningful activities to patients
• To work with Multi-Disciplinary Team and carers to ensure that activity provision meets the identified needs of the patient
• To feedback observations of patients’ involvement in activities to members of the multidisciplinary team.
• To liaise with carers, outside agencies, volunteers, hospitals and community resources etc. as appropriate to ward activity provision maintaining a professional manner at all times
• To support and encourage ward staff to organise appropriate activities in addition to those provided by the meaningful activities staff
• To undertake administrative and organisational tasks
• To be responsible for ensuring a safe working environment conducive to providing meaningful activities and distraction therapies
• To order and document resources required to carry out meaningful activities and ensure immediate access is available for ward staff and volunteers where necessary
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Quality
• Use a person centred approach to support a person experiencing challenging behaviour to have access to activities which enhance their wellbeing
• Ensure good communication with nursing staff prior to all activities to ensure any risks are identified and to raise any concerns noted appropriately
• Ensure that duties are not undertaken if they are beyond the competence of the post holder’s level of experience or qualification
• To be able to utilise feedback mechanisms and create evidence to promote the service
• To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the service
Maintaining a Safe Environment
• Take responsibility for maintaining own and others health, safety and security
• Ensure own actions assist with maintaining best practice and standards for Better Health
• Carry out Duties in Accordance with The Health and Safety At work Act 1971
• Move and handle patients in ways that promote the health of the patient, healthcare team and self and are consistent with legislation
• Assist with the maintenance of a clean and safe environment, adhering to infection control procedures and best practice
• Assist and maintain a safe and hazard-free area of work
• Act in a professional manner and adhere to UHL uniform pol
People
• Support members of the multidisciplinary team and volunteers to engage with people living with dementia and/or delirium / challenging behaviours
• Ensure that activities are provided in a culturally sensitive manner
Performance & Operations
• Complete accurate documentation which highlights the engagement you have had with the patient.
• To have an awareness of and promote all initiatives to support the wellbeing of older people across Leicester’s Hospitals
• Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
• Ensure that all appropriate service meetings, supervision and in-service training sessions are attended.
Please note that previous applicants need not apply.
This advert closes on Monday 31 Mar 2025