Please note this position is Office based - No Remote working.
U Drive Cover Limited are expanding and we are currently looking for a Customer Service/Cancellation Agent to join our team. We have big plans for the future and our employees play a vital part in this - we want to become a leading insurance broker.
Please see below a brief description of the job:
1. Answer enquiries from customers regarding their insurance policies.
2. Ensure all enquiries are explored in accordance with legislation, regulations and customer care standards.
3. Complete necessary processes and document these to ensure enquiries for service areas are accurately recorded.
4. Responsible for handling deadlines for both Customer and Insurers.
5. Responsible for dealing with potential customer complaints and ensuring they are handled appropriately.
6. Dealing with Companies regarding financial issues and queries.
7. Use IT systems to record details of actions taken and services provided.
Although not essential, the ideal candidate may have:
1. Experience in a similar role.
2. Good verbal and written skills.
3. Ability to work in a fast-paced and demanding environment, where deadlines are essential to your daily role.
4. Must be able to work shifts.
Job Type: Full-time, Weekends and Bank Holidays.
Pay: £23,000.00-£24,500.00 per year.
Benefits:
* Casual dress.
* Company pension.
Schedule:
* Holidays.
* Monday to Friday.
* Weekend availability.
Experience:
* Call Centre: 1 year (preferred).
Work Location: In person.
Application deadline: 16/04/2024.
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