Looking to work in a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? We are looking for someone to join our Customer Care team in Lewes that believes in our supplements and wants to be part of a growing business that is making a positive difference in the world.
As a small team we are involved in every aspect of the business and play a core role in both retention and revenue generation. As a Customer Care Specialist you would work very closely with all of our internal systems and would need to demonstrate a keen eye for detail and a proactive approach to day to day work.
We are looking for a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity. We are searching for someone who genuinely loves interacting with people, can build lasting relationships with our partners, and can calmly handle any daily challenges with a positive mindset.
This role is offered as a 12 month fixed term position.
Responsibilities:
1. Playing a key role in the day to day management of our customers & subscribers
2. Managing customer enquiries across all channels (including Email, Phone, Online Chat and Socials)
3. Daily outbound calling of new subscribers to gain valuable feedback and reduce cancellations
4. Daily interaction with our fulfilment team to ensure customer satisfaction
5. Processing/assisting customers with orders and queries via our website
6. Maintaining/responding to our customer reviews
7. Providing new ideas and innovative solutions for growth in the team
8. Assisting with order reports and troubleshooting where necessary
9. Working with our marketing team on new customer outreach and win-back campaigns
Requirements:
1. Attention to detail and a proactive attitude
2. Excellent written and verbal communication
3. Strong organisational skills
4. Adaptable team player
5. Good working knowledge of Microsoft Office / Google suite
6. Highly self-motivated with a can-do attitude and the ability to excel within the dynamic demands of a rapidly growing company
7. Previous experience working in a similar customer facing role
Benefits:
1. Time given every year to volunteer with a local charity of your choice
2. All the latest tech you need
3. Flexible hybrid working model
4. Summer Fridays
5. Generous Pension plan
6. Private health insurance
7. Enhanced Leave package with added years of service extras
8. Free breakfast and lunch once a week
9. Employee Assistance Programme
10. Team discount on all Wild Nutrition supplements and personalised consultations
11. Cycle to work scheme
12. Enhanced parental leave policies
13. Be part of a passionate, friendly and transparent culture
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