Job Description
Operations Analyst
Glasgow
Hybrid working: 3 days in office
12 months
What will you be doing?
• Daily communication with clients to agree upcoming cash flows
• Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution
• Reconciliation and analysis of aged breaks
• Client and Business Unit relationship management
• Responding to client queries relating to position breaks, corporate action bookings and reporting
• Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication
• Acting as a process owner and being accountable for all outstanding items
• Developing and improving existing processes and reporting
• Working as part of the global settlements team to assist with development, testing & implementation of internal system changes
Skills that will help you in the role:
• Strong analytical, organizational, and verbal and written communication skills.
• Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment.
• Proactive and self-motivated.
• Ability to maintain and build excellent client relationships is a priority.
• Strong Microsoft Excel skills.
• Possess a good appreciation of risk - both operationally and franchise.
• Strong problem solving and ability to follow up.
• Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
Skills Desired:
• Prior trade settlement or support experience.