We are looking for a Customer Service Advisor for a car dealership. You must come from a manufacturing or automotive background.
Responsibilities:
1. Dealing with customers and ensuring customer satisfaction.
2. Utilising workshop loading and ensuring it is up to date.
3. Regularly and proactively keeping customers up to date with progress on their vehicle.
4. Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
5. Identifying customer requirements and, where possible, supplying an accurate fully inclusive costing.
6. Producing accurate job cards, invoices, estimates, and related information.
7. Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
8. Producing warranty job cards in line with the manufacturers' policy and procedures.
9. Accurately recording all work requirements and identifying retail, warranty, internal, and non-chargeable repairs.
10. Liaising with the Parts Department to ensure availability of parts.
Salary and Hours:
£30,000 per annum
42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.
Excellent Benefits Package:
1. Overtime opportunities
2. A day off for your Birthday
3. 23 days of annual leave per year plus Bank Holidays
4. Four times death in service benefit
5. Branded uniform and boot allowance
6. Working for an official 'Great Place to Work' and 'UK Best Workplace' for three years running
7. Working for a Best UK Workplace for Wellbeing
8. Working for a UK Best Workplace for Development
9. Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
10. Recipients of the Bronze Award under the Armed Forces Covenant
11. Access to 100s of employee perks on Perkbox
12. Auto-enrolment pension
13. Enhanced Maternity and Paternity pay policies
14. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
15. Mental Health First Aiders
16. Reward and recognition programmes
17. Annual appraisals programme and progression opportunities
18. Manufacturer training and access to our in-house training hub
19. Long service recognition
To apply, please forward your CV in Word format.
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