Northumbria Healthcare NHS Foundation Trust
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
This position will be based within our North Shields GP practices. The successful candidate will be providing a high level of customer service to patients of Northumbria Primary Care practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GPs and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
1. To provide a high standard of customer care to patients, relatives & visitors.
2. To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes.
3. Ensure all inpatient records are updated on EMIS or SystemOne as appropriate.
4. Keep nursing and medical staff informed of patients waiting to be assessed, waiting times.
5. Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system.
6. Provide support & advice to new members of staff during EMIS or SystemOne.
7. Ensure that all stationary & clinical stock levels are maintained.
8. Provide comprehensive administration service to GPs and other health care professionals across the group.
9. The job requires a broad range of tasks and offers general admin and secretarial support to the team. These include managing correspondence, taking minutes of meetings, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Date posted
11 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
319-6990282MH-HAS
Job locations
Northumbria Primary Care, Spring Terrace, North Shields, NE290HD
Job responsibilities
1. To answer telephone calls & respond to all enquiries directing the public as appropriate.
2. To provide admin support to nursing & clinical staff.
3. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
4. To provide non-clinical advice to patients, relatives, the public and internal & external agencies.
5. Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
6. To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate.
7. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
8. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals.
9. Processing and distributing incoming (and outgoing) mail.
To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person Specification
Qualifications / Professional Registration
Essential
* NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience.
Experience and knowledge
Desirable
* Child Protection training
* NSTS Training
* ECDL
* Basic Life Support, Moving & Handling & Fire training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Primary Care, Spring Terrace, North Shields, NE290HD
Employer's website
Northumbria Healthcare NHS Foundation Trust
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