This is a busy, varied, autonomous role working within an established team of booked admissions, and we all work together to give the patient the best service we can within the parameters that are set.
Main duties of the job
We have an established Booked Admissions team of motivated and enthusiastic people within the Gynaecology service and we are looking for another like-minded colleague to join us.
The position of Senior Booking Coordinator is a varied role in a very busy and demanding environment. You will provide support to a number of consultant's theatre lists within the Gynaecology department.
The Senior Booking Coordinator is an autonomous role, working for the Gynaecology team, and requires closely working with Consultants and Service Managers and other colleagues, in filling the theatre lists. Calm and efficient communication with the patient, ensuring all procedures have been followed, will ensure a positive experience for them.
A good standard of education is required, including GCSE Maths and English (or equivalent) and in an ideal world you would have worked in a healthcare environment. However, we are happy to teach the processes required to an applicant who shows the transferrable skills and is willing to learn the processes which would enable them to do this role. It is a responsible job, but with many different facets and would suit a cheerful and organised person who enjoys communication with everyone - no two days are the same and the team are all working to the same result which is putting the patient first and giving them a positive journey through a difficult time.
About us
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
* Good Basic Education
* GCSE or equivalent in Maths and English
* Customer Care Course or equivalent
EXPERIENCE
* Use of Microsoft office packages
* Good communication skills, at all levels and across a range of individuals including clinical staff and patients
* Experience of having worked to performance targets and within a service level agreement
* Experience of working in the NHS (Desirable)
SKILLS, ABILITIES & KNOWLEDGE
* Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
* Able to give attention to detail when scheduling of appointments to prevent breaches of waiting list targets
* Aware of confidentiality code of practice in relation to patients and staff
* Able to work under pressure and deal with conflict situations to an amicable conclusion
* Flexible working attitude in order to be multi skilled in different areas of the service
* Ensure punctuality and reliability of self to ensure good relationship within team environment
SPECIAL CIRCUMSTANCES
* Ability to work flexible hours, as the service requires
* Ability to work across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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